Trustco Bank Login

Video demonstration and instructions on how to use the Trustco Bank Login:

 

How-To Guide for Logging In to Your Trustco Bank Account:
1. Click directly the following url address or either type or copy-paste it into the address bar of your web browser:
https://onlinebanking.trustcobank.com/fi13573/pb/logon
2. Under the blue Secure Login banner, type your Login ID into the blank text box next to "Login ID". * Note that the password text box does not appear on this screen.  As an added security feature, you must submit your Login ID first, then you will be taken to a page that shows your authentication credentials (like a picture you selected, or a set of questions you previously chose). If you recognize the credentials, you know that the site is safe for you to enter your password.
3. Click the green "Login" button on the right side of the screen. 
4. You are now on the authentication screen.  If you recognize the authentication credentials, you may follow the prompts on the screen to proceed and enter in your password. 

 


Still Having Trouble Logging In Or Can't Remember Your Login Credentials?
1. Trustco Bank does not send links for their login page or login credentials via email in order to better ensure the security of your account.  You will need to call their Customer Service number to receive help in retrieving or resetting your Login ID or Password: 1-800-670-3110. Just follow the instructions you receive over the phone as a support agent walks you through the process.

 


Are You Experiencing Other Difficulties and Need Additional Assistance? No Worries.  Contact Trustco Bank Directly:

Lost/Stolen ATM/Debit cards
1-800-528-2273

 

Lost/Stolen credit cards
1-800-763-8243

Online Banking Help
1-800-670-4110

To change your ATM/Debit Card PIN #
Dial 1.877.267.5986 (you will need your current PIN #). If you do not know your current PIN #, please call customer service 1.800.670.4110 between 9:00 am and 6:00 p.m. M-F.

For all other inquiries please contact your local branch office or call: 1.800.670.3110 or 518.377.3311.

Write to:
Trustco Bank, PO Box 1082, Schenectady, NY 12301-1082

Click here to contact them online »

 The Trustco Bank page may undergo updates or technical difficulty in the future, as any other web page.  Make sure you bookmark this tutorial article because it will be updated to reflect any future changes in the Trustco Bank Login process.